Which metric concerns how often and how long a telehealth system is unavailable?

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Multiple Choice

Which metric concerns how often and how long a telehealth system is unavailable?

Downtime is the metric that concerns how often and how long a telehealth system is unavailable. It directly measures reliability and patient access: if outages happen frequently or last a long time, clinicians may not be able to conduct video visits, access records, or schedule sessions, which undermines care continuity. Tracking downtime lets you compute uptime percentage and total downtime over a period, guiding efforts to improve system reliability. Interoperability focuses on how well different systems exchange information, not on availability. Maintenance refers to the work done to keep systems running and can cause planned outages, but it’s the unavailability itself that downtime captures. Sustainability deals with long-term viability and cost, not outage frequency or duration.

Downtime is the metric that concerns how often and how long a telehealth system is unavailable. It directly measures reliability and patient access: if outages happen frequently or last a long time, clinicians may not be able to conduct video visits, access records, or schedule sessions, which undermines care continuity. Tracking downtime lets you compute uptime percentage and total downtime over a period, guiding efforts to improve system reliability. Interoperability focuses on how well different systems exchange information, not on availability. Maintenance refers to the work done to keep systems running and can cause planned outages, but it’s the unavailability itself that downtime captures. Sustainability deals with long-term viability and cost, not outage frequency or duration.

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