Which statement best describes the telehealth coordinator's role?

• A. They handle daily clinical sessions.
• B. They decide therapy techniques.
• C. They troubleshoot equipment during sessions.
• D. They create the telehealth program, hire and train staff, choose technology, and set policies.

Answer: (D)

The telehealth coordinator’s role centers on building and governing the telehealth program. This involves creating the program framework, hiring and training staff, selecting the technology and platforms, and setting policies that guide how telehealth is delivered, including privacy, security, workflows, scheduling, and regulatory compliance. It’s an administrative and leadership function focused on program quality and sustainability across the organization, not on delivering daily clinical sessions or choosing therapy techniques. Those are clinical decisions for therapists and technical tasks for IT support. By covering program development, staffing, technology choices, and policies, the coordinator ensures a consistent, compliant, and effective telehealth service.