Which statement correctly describes the telehealth coordinator's responsibilities?

• A. They only provide direct patient therapy.
• B. They decide therapy techniques.
• C. They handle on-site tech support.
• D. They create the telehealth program, hire and train staff, choose technology, and set policies.

Answer: (D)

The core function of a telehealth coordinator is to build and oversee the program's structure and operations. This means creating the telehealth program, hiring and training staff, selecting the technology platform, and establishing policies and procedures that govern privacy, security, scheduling, workflow, and quality assurance. This broad, program-level focus ensures consistency, compliance, and reliable delivery of services across clinicians. Providing direct patient therapy is the clinician’s role, not the coordinator’s, and deciding therapy techniques is a clinical decision rather than program management. On-site tech support is usually handled by IT or vendor teams, not the coordination of the program itself. So, the description that covers creating the program, staffing, technology choice, and policy setting best fits the telehealth coordinator’s responsibilities.